Frequently Asked Questions

Shipping

How long does shipping take?

Domestic US orders typically arrive within 5–10 business days. This includes 2–5 business days for production plus carrier transit time. International orders may take 10–20 business days depending on destination and customs.

Do you offer free shipping?

Yes — free shipping is available on qualifying US orders. Check the announcement bar at the top of the site for current offers.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order through your account at account.dosdru.net.

Print-On-Demand

What does print-on-demand mean?

Every Dosdru piece is made to order. When you place an order, it goes into production specifically for you. This means zero waste, consistent quality, and nothing sitting in a warehouse collecting dust. It's intentional by design.

Will my order come in multiple packages?

Possibly. If you order multiple items, they may ship separately from different production partners. You'll receive tracking for each shipment.

Sizing

How do your pieces fit?

Our tees run with an oversized, relaxed fit. Hoodies and crewnecks are true-to-size with a premium, structured feel. Size guides are available on each product page — we recommend checking them before ordering.

What if my size isn't available?

All sizes from XS to 5XL are available on most pieces. If a specific size isn't showing, reach out via our Contact page and we'll do our best to help.

Returns & Exchanges

What is your return policy?

Because every piece is made to order, we don't accept returns or exchanges for sizing issues. However, if your item arrives damaged, defective, or incorrect, we'll make it right — no questions asked. Contact us within 7 days of delivery with a photo of the issue.

My order arrived damaged. What do I do?

Contact us immediately via our Contact page with your order number and a photo. We'll send a replacement at no cost to you.

Orders

Can I cancel or change my order?

Orders go into production quickly. If you need to make a change, contact us as soon as possible via our Contact page. We'll do our best, but we can't guarantee changes once production has started.

I haven't received a confirmation email. What should I do?

Check your spam or junk folder first. If it's not there, contact us and we'll verify your order status.

Still Have Questions?

Reach out via our Contact page. We respond within 1–2 business days.